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Connecting our computer was simple and we could see the technician poking around our files. After calling, a technician suggested a $125 full-PC cleanup, which made it the most expensive of the services. We browsed ’s site, which provided a comprehensive list of services. Next up, we needed to get rid of some system-related error messages and unused programs from a two-year-old Dell laptop.
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(A company spokesperson says they typically explain how to use the anti-virus software.) But the speed of our computer increased dramatically and the $50 for four hours of time was a bargain.
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We were slightly annoyed at the hard sell we received to sign up for a full year of computer help for an extra $50. He mentioned that the hardware was old and the system was now optimized though he never explained how to use the anti-virus software that was installed.
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We got a phone call informing us about the completion. We needed the company to increase the speed of our five-year-old Toshiba laptop and to check for viruses, a job that took more than four hours, during which we could check on the progress by glancing at the screen. We entered our credit-card information and within a minute got a phone call instructing us how to connect with the site remotely by downloading software. Some companies offered to do up to three hours of work while others say they work as long as it takes our longest session was four hours.Īfter logging on to AskPCExperts, owned by Cyber Futuristics India Private Ltd., we chatted with a representative through an instant-messaging service, who advised us what plan to get. The online computer support offerings cost between $19.95 and $125 for a one-time service-similar to the cost of taking a computer to a shop. Privacy was an initial concern, but we could see the mouse maneuvering through our files and all actions were transparent. For each request, we cited specific problems. While some full-service companies may also provide remote help, we focused on companies that provide virtual assistance exclusively. We picked four such computer support services to test on well-used, finicky laptops. And because they connect virtually, a reliable Internet connection is always necessary for the service.
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The companies can’t fix physical issues like a cracked screen or a malfunctioning keyboard. There are many such offerings on the Internet and quality is difficult to discern. The services claim to get rid of annoying error messages or viruses, increase computer speed or deal with other software problems. Technicians use an Internet connection to check your computer remotely-you simply have to give up control of your mouse for a few hours.
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But a host of online computer repair services say they solve computer woes by connecting virtually to your machine. By ALINA DIZIK Fixing the hiccups of a home computer is an annoyance-lugging it to a store is time consuming and following directions over the phone can get frustrating.